Smart and remote hands support 24/7
We take the technical hassles out of your hands
You always have round the clock access to our colocation facilities, however we offer physical and technical support whenever you require it.
- Connectivity and hardware support
- Remote server reboots
- Data connection logging audits
- Onsite presence to accept deliveries
- Onsite storage for supporting equipment
Remote hands support
A technical or networking issue may not require a physical presence in our facility. If you need help with the services supporting your IT infrastructure, or would like to change your service/network plans, our team is available to manage your needs.
Smart hands support
If you need someone at our Pulteney Street or Morphett Street locations to accept delivery of equipment or other hands-on support, we’ve got you! Let us know when and where you need our team to be available and what needs to be done.
Out of hours and emergency support
We understand that technical and logistical support is sometimes required at unusual hours. That’s OK. If you need help outside of our standard business hours (8:00am-5:00pm ACST), please get in-touch to pre-arrange assistance.
Of course, if you have an emergency, please call at any time and one of our technical staff will be made available to help.