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Frequently asked questions

Where are Colocity's data centres located?

Colocity operates two carrier-neutral data centres in the Adelaide CBD: DC1 on Pulteney Street and DC3 on Morphett Street, connected by dedicated fibre.

How long has Colocity been operating?

Colocity is a privately owned South Australian provider that has operated since 2007. Read our story.

Is Colocity carrier neutral?

Yes. You are free to choose any carrier or mix of carriers; Colocity connects to numerous Australian providers and can broker competitive rates on your behalf. More on our network.

What rack sizes are available?

Quarter, half and full racks, scalable up or down as your needs change. See colocation options.

How energy efficient are the data centres?

Colocity achieves a PUE (Power Usage Effectiveness) below 1.3, well ahead of the 2020 global average of 1.59. How we do it.

What redundancy do the facilities have?

DC1 is built to Tier-2 and DC3 to Tier-3 redundancy, with N+1 power and cooling, plus battery and diesel generator backup. See our infrastructure.

Does Colocity provide internet connectivity?

Yes — fully redundant IP transit from 100Mbps to 10Gbps, IPv4 and IPv6, backed by industry-leading SLAs.

What support is available?

Round-the-clock facility access plus remote and smart hands support; technical support hours are 8:30am to midnight, 7 days a week, with emergency support available any time.

How do I get started and what does it cost?

Plans are custom-priced on application. Once your contract is in place, rack space is typically set up within 24–48 hours. Get in touch.